Mom Who Named Her Daughter ‘Abcde’ Mad At Airline Agent For Mocking Girl’s Name

November 29, 2018 | No Comments » | Topics: Story

woman southwest abcde

 A woman says a Southwest Airlines agent in Southern California mocked her 5-year-old daughter’s ‘Abcde’ name when they were preparing to board a flight home to Texas.

The girl’s name is spelled with the first five letters of the alphabet and is pronounced Ab-city

Traci Redford was preparing to pre-board a flight from John Wayne Airport in Orange County to El Paso, Texas, reports Los Angeles TV station KABC.

“The gate agent started mocking my child’s name, laughing, pointing at me and my daughter, and talking to other employees,” Redford told KABC.

“So I turned around and just said ‘Hey, I can hear you. If i can hear you, my daughter can too. I’d appreciate it if you’d just stop’.”

Redford said the agent also took a picture of the boarding pass with her daughter’s name, pronounced “ab-city,” and posted it to social media, said the report.

Southwest Airlines said it has since followed up with the employee involved, but did not disclose any actions taken.

“We extend our sincere apology to the family,” said the airline in its statement. “We take great pride in extending our Southwest Hospitality to all of our customers, which includes living by the Golden Rule and treating every individual with respect, in person or online.”


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