Pizza Hut has apologized to a vegan customer who felt “outraged” after being told the food chain’s ice cream did not contain any animal products.
On Saturday, Kori Paul Swabey, a 23-year-old from Plymouth, England, stopped by a local Pizza Hut to try out the restaurant’s new vegan-friendly options.
While he was happy with his jackfruit pizza, he asked the waitress if they had any vegan desserts. Swabey then claims the waitress said Pizza Hut’s ice cream station did not contain animal products.
“The woman went away and came back and ensured me that their ice cream factory is vegan,” Swabey told Plymouth Live. “I asked if the toppings are all vegan too and the waitress said yes.”
He later discovered that his sweet treat was not vegan-friendly.
“I ate the ice cream, but the toppings when I checked the bottles clearly stated they contained milk,” Swabey said. “It’s like she just rushed it because it was busy.”
Swabey had just recently become vegan.
“This is appalling. I am outraged, heartbroken in fact. I feel like my lifestyle has been mocked. It’s a mistake that shouldn’t have happened, I could have had an allergy to milk,” Swabey said.
A Pizza Hut spokesperson told Plymouth Live, “We’re sorry that in this instance, the wrong information was given to the customer as a result of human error. We are in contact with the customer and are taking appropriate action at this restaurant to make sure it doesn’t happen again.”