
When you’re in the middle of an argument, the last thing you want to do is shut up and listen.
You want to win.
You want to be heard.
You want the other person to realize how wrong they are and how right you are, preferably with dramatic music playing in the background and the camera slowly zooming in on your righteous face.
And yet—this is exactly the moment where active listening becomes the most important. And the hardest.








