
We’ve all been there. A friend is telling you about a problem and you jump in with what you think is an obvious solution. But instead of being grateful, they get annoyed. “I just need to vent!” they protest.
When someone is upset, our first instinct is often to help “fix” the situation and make them feel better. But sometimes people don’t want advice or solutions. They just need to express their frustrations out loud to a sympathetic listener.
[Read more…] about The Art of Listening: Understanding the Need to Vent









